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Safety & verification
A shared ride only works if everyone feels safe.
Conductor is not a stranger arriving at your gate. It is two verified people who agreed to travel the same road at the same time — and every safeguard below applies in both directions, free, and on by default.
Nobody is anonymous
Identity is verified on both sides before a first trip. No anonymous seats, no anonymous drivers.
Both sides choose
Passengers request; car owners approve. Either can decline, at any point, without a reason.
Everything runs both ways
Verification, ratings, SOS, the right to suspend — the passenger and the car owner get the same tools.
On every single trip
Nothing here is an upgrade. Every safeguard ships with every journey, for free.
Safety you can see
The safeguards, on the screen.
Not a list of promises — the actual screens both people use, in the order a trip meets them. Scroll through one journey, from the checks before you meet to what happens if something goes wrong.
Verified before you ever meet
Identity is checked on both sides before a first trip — passengers clear NIN, phone and a liveness selfie; car owners add licence, vehicle papers and roadworthiness. You see the other’s verification and rating before any money is committed.
A named place to meet, never a dropped pin
You meet at a known, categorised landmark on the route the car was already taking — a filling station, a mall, a familiar junction — colour-coded for how safe and public it is, never an unmarked spot down a side street.
Track the whole trip, and share it live
Follow the journey on a live map, your destination and the car’s progress in view the whole way, and send a live link to anyone you trust — they follow along without the app. SOS sits on the same screen.
SOS on every screen, for both people
Hold SOS and your live location goes to emergency services, your trusted contacts and our safety team at once. Short of an emergency, either side can suspend the trip — it ends there, and the fare is resolved afterwards, never at the roadside.
Rated, and it sticks to you
Every passenger and car owner is rated after each trip, and either side can flag a problem — raise it and your money is protected until it is put right. A name here cannot be discarded and remade after a bad trip, which is exactly what makes every rating mean something.
Every safeguard, in one place
And the full picture.
Each safeguard stated once, grouped by when in the trip it matters — so you can see the whole thing, not a highlight reel.
NIN, phone and a liveness selfie for passengers; driver’s licence, vehicle papers and roadworthiness for car owners.
A verified name that cannot be thrown away and remade after a bad trip.
Verification, rating and time on Conductor, visible to both sides before any money is committed.
Passengers request a specific car owner; the owner approves or declines. Nobody is ever assigned.
Choose to ride only with people from a workplace, estate or campus you belong to.
Make, colour and plate verified against the papers — a different car is a reportable mismatch.
A short code shown in both apps that you each confirm before the door opens.
Public, well-known spots — never a pin down an unmarked street.
Every meeting point tagged safe & public, use-with-care, or best-avoided.
The car owner opens or closes seats; the passenger picks the exact seat they’ll sit in.
A moving map and live ETA in the app, both sides, for the whole journey.
A live link to family or an emergency contact — they follow without the app.
Emergency services, trusted contacts and our safety team, all at once, with your live location.
Either side can end a journey — no penalty, and any held fare is returned.
Community-reported incidents and live traffic along your route.
The trip is checked against where it actually happened.
Both sides rated after each trip — scores can’t be bought or reset.
Detailed feedback, including a voice note, not just a star.
An issue for a trip — for yourself, or several parties in the same car.
Settled against the trip’s real location record.
The driver is paid only after the trip runs — until then we hold it, and refund you for anything that does not happen.
Repeat offenders barred at the identity level, with a fair appeals process.
Every fare moves through escrow — nothing handed over in the car.
Clear rules — and a team that acts on reports, not files them.
Handled under Nigerian data-protection rules; delete it whenever you want.
The driver is not paid up front — we hold every fare and release it only after your trip has run. Anything that does not happen is refunded to you in full.
End a journey that has become unsafe or unworkable, with no penalty on either side.
Clear rules on behaviour, cancellation and disputes — and a team that acts on reports.
More questions about safety, verification or your account?
Read the safety FAQsGet started
Travel with people you can actually see.
Verification, live tracking, SOS and every other safeguard come with every trip on both apps — free, and on by default.
